Reception/Hotel manned: 08:00 - 12:00 a.m. | 4:30 - 6:00 p.m.
Bar/Ranch-Terrace: daylie from 4:00 - 11:00 p.m.
Sauna & steam bath: 5:00 - 8:00 p.m. only against registration (in case of bad weather also earlier possible)
Underground car park: 06:00 a.m. - 11:00 p.m. Please inform us when you leave at night
Main entrance Hotel: 07:00 a.m. - 11:00 p.m.
The hotel will be automatically locked after 6:00 p.m. Please always take the room card with you. In case of emergency, use the main bell of the main entrance on the upper floor
With the card provided by us you can enter our hotel, your room and the underground car park. A loss of the card is to be reported to us immediately, so that the security in our house remains guaranteed. Please do not forget to leave the hotel card, the ski lock key at the reception / house bar on departure!
Please book in! Towels available - please use only 1 towel per person. Solarium: To use the sunbed you have to exchange a coin worth € 4 at the reception/bar.
Please deposit your money and valuables in the in-room safe. We are liable for locked valuables up to € 1000, -. In addition, no legal claims can be asserted against us. Bigger amounts can be stored in our hotel safe. Please leave the key at the safe on departure !!!
Nighttime peace: from 10:00 p.m. - If possible, please do not make too much noise and please turn the TV volume down. Technique form: In your hotel portfolio there is a technical order. Please write down any shortcomings and requests and leave it after breakfast or directly with the maid. Extras: Should you be missing in the room an additional upholstery or other wishes arise, please contact us. We always strive to make you feel really comfortable in our house.
keyboard_arrow_rightBilling & Payment
Winter: Friday: only between 08:00 - 12:00 a.m. and between 4:00 - 6:00 p.m. Departure day - after breakfast only on departure during the week!
Summer: Friday 08:00 - 10:00 a.m. only! By arrangement 4:00 - 6:00 p.m. only! Departure day - after breakfast only on departure during the week!
For a smooth change between arrival and departure we kindly ask you to vacate the room not later than 10:00 a.m.
We guarantee you that you can cancel or postpone your booked winter vacation 2020/2021 up to 1 day before your arrival, free of charge - in case you are not able to start your planned stay due to COVID-19:
- confirmed - personal illness to COVID-19
- confirmed - ordered quarantine
- Closure hotel/ski area/border
- Travel warning Serfaus-Fiss-Ladis
We ask you not to take the mountain and motorcycle boots into the rooms. For this we have set up in the basement their own shoe room with a heated boot dryer.
keyboard_arrow_rightUnderground car park
There is absolute no smoking in the underground car park. We also ask you to dispose of your cigarettes in the provided ashtray (in front of the hotel) and not on the floor! Cars: Will be parked by us in the underground car park. Your car key is stored in our hotel safe so that we can change the parking order at any time. Of course we can hand over your car key at any time. Please do not park a car before the entrance or exit of the underground car park without immediate delivery of the car key, Thank you. Motorcycles: Please park exactly in the prescribed parking strips. Please do not use the steering wheel lock. Our garage is locked every night. Do not let the bikes run unnecessarily in front of the hotel!
NO SMOKING in the entire hotel. Please smoke on the balcony or on the terrace on the 1st floor! In front of the hotel entrances there are also large ashtrays. Please do not throw cigarettes in front of the hotel entrances of the house. Thank you!
Our house is equipped with free Wi-Fi. WLAN: Fernblick: Login: holiday / Password: manuel0909
We do something for the environment - please help us! Our spring Water and electricity are precious and expensive. Do not run unnecessary water - turn off the taps immediately after use. Please turn the lights off if you do not need it. The waste heaps are getting bigger, but many materials can be recycled. That's why we ask you to separate the newspapers, cans, bottles and tetra packs from residual waste. In hotels, tons of towels are washed - many of them unnecessarily! Since detergents pollute our environment strongly, you can put a sign in our house: Towels on the floor: „PLEASE REPLACE“ , Towels at the holder: „I USE IT ANOTHER TIME!“
In case of emergency please call our mobile: 0043 (0) 676 7086707 or house telephone: 0043 (0) 5476 6560 or use the house bell (entrance dining room) - or 1st floor sliding door (intercom).
Thank you - We wish you a pleasant stay in our house. Family Silvia and Andi Haueis
We point out that our hotel entrances and the terrace are video-monitored